Cleanzine: your weekly cleaning and hygiene industry newsletter 18th April 2024 Issue no. 1110

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Customer experience is key

Futures Supplies, award winning supplier of washroom and cleaning products, has always appreciated the importance of providing an exceptional customer experience. Supplying quality products, backed up with the delivery of customer service excellence, has always been part of the company's ethos and continues to be key to the company's success.

The trend to research a company, as well as its products and services online, prior to purchasing, is now a well-established practice. Recognising this, and the need to continually innovate within its business operations, Futures Supplies has now linked up with independent feedback provider Feefo as an efficient means of gathering genuine customer feedback to continually improve its customers' experiences.

With an unsurpassed reputation for delivering genuine customer feedback, Feefo has established itself as the choice of consumer generated ratings and reviews for all manner of organisations around the globe, including key names in store retail, business service providers and financial services.

Feefo generates real reviews from real customers that have actually made a purchase, generating genuine insights and feedback that you can trust.

"Such a high percentage of buyers check reviews before making purchases these days that we felt it was critical to provide this facility to continue to build our customers' confidence in the products and services we provide," explains Marc Kemp, managing director of Futures Supplies.

"The ability to share reviews that demonstrate service and build trust, not just on our website but across social media platforms, helps our existing customers and potential new customers make a fully informed purchasing decision. Feefo provides the tools for us to continually improve our customer service offering enabling us to focus attention where it's needed most."

Futures Supplies & Support Services Ltd, is an independent award winning company established in 1995. Its ethos is to deliver service, quality, value, reliability, with environmental consideration through technology and innovation. It is a carbon neutral company, accredited to BS EN ISO9001: 2008 and BS EN ISO 14001:2004, and it is a member of the CHSA and BICSc

For more details on Futures Supplies, its products, services, environmental and CSR activities visit:

T: 0208 689 2072
W: www.futures-supplies.co.uk

5th May 2016