Cleanzine: your weekly cleaning and hygiene industry newsletter 18th April 2024 Issue no. 1110
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Jet Airways jettisons cleaning mops as fliers fear hygiene issues
India's Jet Airways has jettisoned mops from its list of cleaning items for cabin washrooms after the airline received complaints from passengers that the mops were kept in public view, raising hygiene issues.
Hindustan Times reports that the airline, which caters for more than a quarter of domestic fliers, issued an email this week informing cabin crews that it would stop issuing mops, citing frequent cases of mops being lest in public view, which had led to many complaints from fliers.
"We have discontinued the uplift of mops which were being used to clean the lavatory floors as the mops were being left behind in clear view of the guests resulting in escalating guests' complaints about lack of hygiene. Since the mops have been discontinued, paper tissues or napkins will be used to keep the lavatory floors clean," says the email.
The move was confirmed by the airline. "We regularly review our processes to improve service standards and guest experience on board our flights," said a spokesperson. "We have provided the crew with thick, disposable paper towels, plastic gloves to enable them to keep the lavatories' floors clean in an efficient and hygienic way."
Jet Airways' frequent passengers have welcomed the airline's move. Sudhakar Reddy, national president of the Air Passengers' Association of India, said: "I think it is the right practice and is a welcome change."
14th May 2015