Cleanzine: your weekly cleaning and hygiene industry newsletter 11th April 2024 Issue no. 1109
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ISS to provide FM at new Ocado HQ
ISS is commencing a new contact with online supermarket Ocado. ISS will provide an integrated service solution to Ocado at its new Head Office address in Hatfield, which includes catering & hospitality, building maintenance services, cleaning, waste, energy & environmental management and health & safety management.
Ocado is a British online supermarket and the largest 'pure play' online food retailer in the world. In contrast to its main competitors, the company has no chain of stores and does all home deliveries from its three UK Distribution Centres. Ocado has been voted the best online supermarket in the UK by Which?
Ocado required a facility services provider that could reflect its own core service values and enhance its reputation for technology driven solutions through the introduction of a customer centric service.
"Our new head office facility needs to reflect the core service values of Ocado while at the same time enhancing our reputation as a technology driven company," notes Nick Webb, head of office enablement at Ocado. "ISS was able to demonstrate these requirements through a customer centric solution designed to enhance the user experience."
Matthew Brabin, CEO, ISS UK & Ireland says of the contract win: "We are delighted to be embarking on a brand new contract with an innovative brand such as Ocado. We have close alignment in values, customer service ethos and technology and we also share support for the Living Wage Foundation. These strong standards provide a solid platform for our relationship and we look forward to developing the partnership further and making a positive difference to their new flagship premises."
16th February 2017