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NVQ training for washroom service technicians
The IWSA Independent Washroom Services Association has initiated an NVQ Training Programme for washroom service technicians under the auspices of City & Guilds Facilities Management Training Programme.
The first day of a three-day course was held earlier this month at the offices of IWSA founder member Pure Washrooms in Coventry, West Midlands, UK.
Delegates attended from Pure Washrooms and from other IWSA members: Millennium Hygiene, Diamond Hygiene and Chiltern Hygiene. Two more training days to complete the course are scheduled for April and May.
The course is arranged as three full days in consecutive months and delegates cover a range of topics including Health & Safety, Waste Management, Kaizan and Lean working practices, COSHH, Vehicle Management and working with customers, amongst other related topics.
Key objectives of the programme include the importance of developing good customer relationships, techniques to develop improved working practices, safety in the workplace and statutory requirements relating to waste management.
Delegates who successfully pass the end of course exam on the final day will be awarded a Certificate in Facilities Services Level 2 City & Guilds Accredited.
The course has been developed by Paul Rodgers and run by Richard Fathers from MCP Consulting Group, based in Solihull, West Midlands. MCP has over 30 years' experience providing operational improvement programmes, maintenance assessments and CI training worldwide.
The IWSA was founded in 2006 and comprises over 30 company members who are all independent owner-managed washroom service companies operating across the UK. IWSA members have over 200 service technicians offering quality services to customers in all areas of the UK, a national service delivered locally.
30th March 2017