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Soapbox: What is workforce management and why is it important to the Cleaning Industry?
Lee Taylor, responsible for business development at Roma Systems, writes...
"Workforce Management is a series of processes designed to help in the management of your staff. These processes are linked to HR, and are largely to do with the people who provide your service. This means your cleaning operatives.
There are many ways to manage these processes but the most efficient way is to utilise a system and there are numerous software systems available to help you.
Scheduling your staff, payroll and invoicing runs can take days not just hours, so a system that can help reduce admin days to admin hours or minutes will hugely improve efficiencies and even allow admin staff to help provide a better service.
Also, most tenders these days request some form of electronic monitoring, and all clients would like to be able see information ad-hoc; rather than make requests and await responses.
Workforce Management systems come in many iterations and don't necessarily have to be an all in one... you may be using something already and not even know.
The solutions include HR management that allow you to manage staff training, qualifications and holidays. There are others that focus on the financial aspect i.e. payroll and absence management.
The important things to remember are:
- Keep it simple...anything that requires lots of training means that you'll be repeating this process a lot for new staff.
- Keep it Cloud...the easier it is to access the better management of your workforce you'll have
- Finally...think of what systems you use now and find something that can connect them all together if not replace them cheaply.
For example Roma Systems manages all of these functions and more. We utilise electronic data capture from a mobile application, where your staff can provide you with information relating to shift times, service delivery, GPS location and more.
Our management portal will allow your admin staff to manage staff, qualifications, rotas, auto-schedule, payroll, invoicing and even allows access for clients on a portal where they can see their rotas, services delivered, invoices and other reports.
If your business has staff that are field based and you find it difficult managing them, or you're wanting to grow and be as efficient as possible... then the best way to do these things is to implement a technological solution.
Using a solution like ours allows you to save up to 80% of your admin time; using the latest technology's and cloud-based solutions you can do this from anywhere - meaning that you will get a Return on Investment by using Roma Systems.
T 0330 223 1258
5th October 2017