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Infax lands at another major US airport: Detroit Metropolitan
Infax, the provider of innovative information technology solutions for airports and other public venues, announced this week the launch of its Trax SmartRestroom facility analytics system at Detroit Metropolitan Airport's (DTW) McNamara Terminal, a Delta Air Lines hub. The technologically advanced washrooms monitor traffic flow, send real-time data alerts to staff, and allow travellers to report any issues they encounter in the washroom, via an installed tablet.
With Infax Trax technology, DTW will be able to confidently administer the best service to its passengers and improve custodial operations in this busy facility. Trax throughput counters monitor passenger foot traffic and hourly trends of each washroom, and send alerts out to staff when it is time to clean a washroom. The system also predicts future traffic and service needs based on real-time flight information.
With Trax SmartBadges, the platform then monitors the time of the attendants' arrival and the duration of their cleaning services. Finally, passenger feedback tablets allow passengers to give real time feedback on the washroom environment, which automatically alerts staff if a negative survey was inputted.
"Airports are increasingly seeking technologies that enhance the overall experience for travellers," said Tracy Davis, vice president of sales and business development, Infax. "Clean, efficient bathrooms are a big demand for busy airports. That's why we developed real-time analytics feedback systems to helps airports like DTW with improved restroom facilities management."
Smart technology has become increasingly popular in airports globally. Since 2015, there has been an 8% increase in the integration of sensor technologies at checkpoints to monitor traffic across international airports. Additionally, washroom cleanliness consistently ranks as a top-five satisfaction factor in passenger surveys, according to Airports Council International.
Through its new integration with Infax, DTW joins some of the world's busiest airports (ATL, LAX, HAS, etc.) in making strides to improve the quality of the overall travel experience for passengers.
Angela Frakes, vice president of terminal operations, Wayne County Airport Authority, says of the installation: "Detroit Metropolitan Airport recognises that clean restrooms are an important aspect of travel. In fact, restroom cleanliness is a significant driver of customer satisfaction at DTW. The implementation of smart technology allows for real-time notifications and provides information that will correct and resolve unsatisfactory restroom conditions."
Infax's TRAX SmartRestroom pilot was first adopted by Houston Airport System in 2017, providing administrators with information and analytics to respond quickly to service points and stay ahead of the demand curve even during the busiest travel seasons. It has since expanded to more than seven airports and convention centres.
22nd November 2018