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Manuela D'Agata is ISSA's new international education & certification director
ISSA has appointed Manuela D'Agata as its new international education & certification director. Manuela joins ISSA's international team, which also includes Alexandra Adams, international programme coordinator, and Frances Ball, business development manager UK & Ireland.
This latest appointment reflects ISSA's efforts to further build education & certification services such as the CIMS programme (Cleaning Industry Management Standard) across the globe. Based in Amsterdam, Netherlands, Manuela will be responsible for establishing the CIMS programme in Europe, Middle East, Africa, Oceania and Asia-Pacific regions, as well as developing a group of local trainers and auditors.
"I'm looking forward to enhancing and promoting professionalism, industry standards, and best practices across the industry through CIMS accreditation, training courses, and blended educational initiatives," she says, being quick to point out that her scope includes more than technical training: "We also want to provide forums-offline and online-for members and industry peers to come together and to learn in either formal or informal environments," she adds.
"I'm so thrilled about the new challenge and, along the way, I see ISSA becoming the leading provider of standards and education for the cleaning industry worldwide, much like it is in North America."
Manuela's approach stems from her more than 10 years of experience in developing and managing successful educational programmes, most recently for the Association for Investors in Non-Listed Real Estate Vehicles. She is an Italian native who is fluent in English and proficient in Spanish.
Dianna Steinbach, ISSA vice president of international services, says of the appointment:
"Manuela is a welcome addition to the global ISSA team. We are excited to have her expertise in international education and certification programmes, as well as her holistic approach to engaging ISSA member companies to be a part of the process.
"Her passion and enthusiasm are infectious and will be a great asset as ISSA continues to change the way the world views cleaning."
21st February 2019