Cleanzine: your weekly cleaning and hygiene industry newsletter 18th April 2024 Issue no. 1110
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Spinning Gate shopping centre announce dual services partner
The Spinning Gate Shopping Centre in Leigh has announced the appointment of new dual services provider: The ExcluSec Group, based in the North West. The Exclusec Group was awarded the dual services provision for a three-year term at Spinning Gate Shopping Centre following its successful 12-month security contract at the centre in 2018.
Spinning Gate hosts 40 retail units within 110,000sq.ft of retail space in Leigh Town Centre. The centre has good transport connectivity, with close links to the M6 motorway.
Spinning Gate sits between the flat surface on site car park (operated by Wigan Council) and the towns bus station, which has direct links into Manchester City Centre. The centre also runs in parallel to the towns high street Bradshawgate and operates seven days a week.
The centre is privately owned by Atmore Group which appointed Legat Owen as managing agent for the scheme. Spinning Gate provides a variety of national stores interspersed with independent shops.
The ExcluSec Group provides the centre with 10,000 security hours and 8,400 cleaning hours annually, ensuring the centre remains clean, safe and secure for its four million shoppers it attracts each year.
The centre's Security Industry Authority-licensed security officers continue their employment with The ExcluSec Group and are continuing their training and development programmes. The on-site security team has achieved great successes over the past 12 months, minimising retail crime, enhancing customer service delivery, increasing retail liaison and assisting with first aid incidents in centre.
The centre's cleaning team has transferred to The ExcluSec Group under TUPE and will also complete comprehensive training and development programmes including a company induction, refresher training and customer service training. The team members sport a new cleaning uniform, dual branded with The ExcluSec Group and Spinning Gate, as they provide a cleaning service front of house, ensuring the daily cleaning of 1,377sq.m of mall ceramic floor tiles using a Tennant T3 scrubber dryer.
The team includes a back of house provision, cleaning and maintaining the service yard and the centre's service corridors. In addition, the back of house team also provides a waste management service, collecting and processing waste from the centre's stores. Last year the team collected and processed over 107,000Kg of waste all of which was diverted from landfill.
Karen Cox, centre manager says:
"The ExcluSec Group demonstrated its commitment to excellence whilst working with us at Spinning Gate during 2018. We are excited to extend this partnership even further and we are sure this latest dual services contract will benefit our retail partners and shoppers too.
"It is imperative that we support and strengthen the community spirit by providing a safe, secure and clean shopping environment and the Group, along with its on-site teams, can provide this as well as providing a friendly face and assistance when required.
"The Group is in the top 2% of all SIA approved contractors in the UK and is National Security Inspectorate Guarding Gold accredited. The Group is a member of the Institute of Workplace & Facilities Management, Safe Contractor approved and accreditations include ISO 9001 and IIP Gold which the Group has proudly retained over the past few years.
"Spinning Gate Shopping Centre is excited to be working in partnership with The ExcluSec Group, an experienced service partner. It was imperative that we appointed a company that is proficient in delivering core competencies of security, cleaning and customer service to enhance our shopper experience."
The ExcluSec Group is a provider of soft service solutions, founded in 2010 providing a portfolio of security, cleaning and facilities management services across the UK. ExcluSec provide a bespoke solution to exceed client requirements and business needs.
James Bancroft, managing director of the privately-owned ExcluSec Group, comments:
"We are delighted to secure another contract with Spinning Gate Shopping Centre and are looking forward to continuing our successes and partnership work with the centre management team.
"The ExcluSec Group has gained previous experience in both the retail and shopping centre sectors and is eager to continue sharing our expertise and best practises along with our flexible, efficient and transparent solutions with Spinning Gate.
"The acquisition of the dual services contract Spinning Gate is a great addition to The ExcluSec Group's portfolio which continues to enjoy sustained success and growth."
www.spinninggate.co.uk / www.exclusec.co.uk
25th July 2019