Cleanzine: your weekly cleaning and hygiene industry newsletter 25th April 2024 Issue no. 1111
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Interclean Amsterdam Innovation Awards: Measurable aftersales success with ToolSense
For machine manufacturers and distributors, capturing the aftersales potential of their sold machines is an important source of revenue. ToolSense offers the necessary technology for this, combining a comprehensive platform (software) with smart sensors (hardware).
The measurable success of ToolSense customers speaks for itself: Up to 10% revenue increase per machine & up to 45% margin increase per machine. The platform makes life easier for end users too…
The ToolSense aftersales platform is a web & app application for machine builders, machine dealers and their end users. It enables machinery manufacturers/dealers to digitise sales processes, automate spare parts distribution, digitise service campaigns and/or processes and offer asset management.
The ToolSense NOW function enables end users to create their machine inventory, upload documents and maintain a digital inventory list. This replaces manual processes with a modern cloud tool and reduces internal process costs.
Via the ToolSense FIX function, the manufacturer creates the aftersales services offered and defines the respective process flow for each service. The end user can select, configure and order these services.
An optional component, the ToolSense PAY function enables the end user to pay for the services. This simplifies the handling for all parties involved and reduces the process costs that would be associated with an analogous payment.
Another optional component is the ToolSense IoT & AMP function, through which hardware can be integrated into the ToolSense platform - either hardware from the OEM itself (hardware-agnostic) or ToolSense IoT hardware. In addition, ToolSense AMP can be optionally integrated into the machines for current power measurement.
14th May 2020