Cleanzine: your weekly cleaning and hygiene industry newsletter 18th April 2024 Issue no. 1110
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Trax Analytics provides smart washroom technology at Atlanta International Airport
To help one of the busiest airports in the US return to pre-pandemic traffic and run cleaning operations more efficiently, Trax Analytics, the data-driven provider of innovative information technology solutions for airports and other public venues, has announced a full expansion of its smart restroom solution throughout Hartsfield-Jackson Atlanta International Airport (ATL).
The Trax Analytics software and mobile application will operate in tandem with the current facility manager and other airport implemented initiatives, to monitor airport staff location performance and ultimately connect the washrooms, workforce and the facility together.
Touchless technologies including digital signage are incorporating data available to the public in reference to cleaning information and post pandemic precautionary messaging.
"Restroom cleanliness has always been a key factor in passenger satisfaction at airports," says Tracy Davis, president and CEO, Trax Analytics. "Covid has put increased attention on sanitation and cleanliness, so providing travellers with a renewed sense of comfort has become top priority. Our smart technology is helping Hartsfield-Jackson take the steps to ensure its facilities are sanitised and at their cleanest for travellers."
As part of the airport's massive modernisation program that aims to improve the traveller experience for the over 100 million passengers a year, the expanded airport-wide contract with Trax includes an initial 34 technologically advanced washrooms that will utilise throughput sensors to monitor traffic flow, display cleaning information via digital signage outside each location, monitor washroom and staff status on a facility map and send real-time alerts to custodial staff to let them know when a washroom requires service through the Trax mobile app. Atlanta will be able to run quality control and cleaning inspections through the Trax mobile application as it continues to expand to the other washrooms.
Kofi Smith, President and CEO of AATC, says: "The Atlanta Airlines Terminal Company (AATC), which provides ATL with facility management solutions, brought Trax on as an additional partner to assist in solving the unique challenges that go into keeping airport restrooms clean 24/7.
“Trax will also help keep passenger interaction areas operational and at the highest quality and sanitisation levels, especially during the busy travel seasons.
"We've been working with Trax for over a year and they have helped us continue down our path of creating the smart restroom of the future that passengers demand and deserve."
The project builds on the successful Trax facility analytics system pilot program, where ATL experienced an improvement in cleanliness, and increased customer satisfaction levels.
Steve Mayers, director of customer experience, Hartsfield-Jackson Atlanta International Airport, acknowledges that his team has seen a drastic improvement in customer experience, customer satisfaction, and the cleanliness of the facilities since the smart washroom effort launched almost three years ago. "We are excited to expand it airport wide and confident the use of this technology will continue to bring travellers comfort that the airport and its partners at AATC are taking the best possible measures to ensure the cleanliness of our facility," he says.
Trax Analytics Smart Restroom technology has been deployed in airports across the US such as Dallas/Fort Worth International Airport (DFW), LaGuardia Airport (LGA), Boston Logan International Airport (BOS), and Houston Airport Systems' (HAS), George Bush Intercontinental Airport (IAH) and William P. Hobby Airport (HOU), combining cutting-edge technological innovation with a unique design aesthetic to solve the critical problems of cleanliness and efficiency of public washrooms.
18th June 2020