Cleanzine: your weekly cleaning and hygiene industry newsletter 18th April 2024 Issue no. 1110
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Incentive FM creates smiles & breathes kindness at Cribbs Causeway
Incentive FM has won a new three-year contract with CBRE at Cribbs Causeway, one of the South West of England’s premier shopping destinations.
The contractor was originally appointed as the soft services facilities management provider at Cribbs Causeway in April 2017. Following a robust tender process during 2021, it was successful in winning the bid to provide cleaning, housekeeping, grounds maintenance, landscaping, security, and guest services through its team of 110 dedicated team members.
With an annual footfall of over 12 million, Cribbs Causeway, located on the outskirts of Bristol, consists of the Mall, The Venue and a Retail Park, with over 150 top name stores plus dining, leisure and entertainment providers. It was looking for a facilities management company that would be able to provide a flexible multi-service offering for the large, diverse site.
"We were delighted to award Incentive FM with a new three-year contract,” reveals Leon Morse, head of operations for CBRE, which operates Cribbs Causeway. “Since 2017 it has provided a fantastic, innovative, award-winning service, working in partnership with our on-site team with a clear focus on the team engagement to deliver a guest services approach.
"Our estate is a multi-award-winning retail, leisure and F&B (food & beverage) destination which we believe sets the industry standard. We want to offer retailers, brands and guests a positive experience and Incentive FM has helped us to achieve this. We look forward to continuing to work in partnership with the company."
Glenn Wilson, director of retail & distribution at Incentive FM, adds: "We are very proud of our on-site team. This new contact is a testament to their hard work and willingness to go the extra mile.
"A fundamental part of the new contract will be helping to deliver the vision at Cribbs Causeway, to 'create smiles and breathe kindness' for all guests. By working in true partnership and continuing to provide innovative facilities solutions we will undoubtedly achieve this."
5th May 2022