Cleanzine: your weekly cleaning and hygiene industry newsletter 18th April 2024 Issue no. 1110

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New contract win takes Incentive QAS to dizzy heights

Heron International and Cushman & Wakefield have chosen Incentive QAS to take responsibility for the cleaning of Heron's flagship building, Heron Tower in Bishopsgate. The building is the tallest building in the City of London, reaching 230 metres into the skyline with a restaurant and Sky Bar on levels 38-40.

Under the terms of the three-year contract, Incentive QAS will be responsible for the cleaning of common areas across 51 Levels of the building, including all external window cleaning and internal common area glass cleaning. Other responsibilities include pest control, janitorial services, washroom services and the cleaning of the fully glazed 'double-deck' scenic elevators. Six staff are transferring under the Landlord's contract.

Incentive QAS reports to the managing agent, Cushman & Wakefield, and its on-site Support Services Manager, Terry Welsh. Under separate arrangements, Incentive QAS will also work for the building's tenants. US law firm McDermott Will & Emery, which occupies Levels 8 & 9, has already awarded its cleaning business to Incentive QAS.

"This is a highly prestigious contract and we are committed to ensuring that every part of this iconic building looks its best at all times," promises Jeremy Waud, Managing Director at Incentive FM Group. "We are also looking to introduce a variety of innovative initiatives to provide added value including a web interface with the Heron Academy to promote good practice. We have plans to collaborate with the on-site Building Management Team to produce an online newsletter for the tenants dealing with relevant issues."

Kevin Sensier, Head of Central London Operations at Cushman & Wakefield, says:

"Heron Tower is a unique development that sets new service standards for office buildings. The building has attracted a number of prestigious occupiers. As a result the cleanliness and smooth running of all aspects of the building is vital. We selected Incentive FM Group on the basis of its experience and commitment to delivering high standards of service and are confident that the team has the skills and expertise to deliver the 6-star service standards that are a core part of the service ethos at the building."

T: +44 845 1477 121
E: [email protected]
W: www.incentive-fm.com

2nd February 2012