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CK Group Cleaning Services wins Museum of London
CK Group has won the prestigious Museum of London contract for all housekeeping and portering services, taking over from MITIE.
Located over three sites, London Wall, Docklands, and the archeological offices based in Islington, the Museum of London tells the story of one of the world's greatest cities and its people.
The London Wall site, close to the remnant of the original stone wall built a little after Hadrian's Wall, naturally houses the Roman Gallery, but it also features the Expanding City exhibit, bringing the site's presentation up to modern times.
The Docklands site of course deals primarily with the history of the London docks, which, prior to the introduction of super-sized container ships, were the busiest in the world, but it also features additional related content such as the slave trade.
Open from 10am to 6pm every day except for 3 days at Christmas, the Museum's two public sites welcome between them more than 600,000 visitors each year. In addition, thanks to the prime central locations and close proximity to the heart of the City and the financial district, both venues also host many Blue Chip corporate events held in the evenings after the public have gone home.
During the London 2012 Olympics and Paralympic Games, the Museum of London Docklands site is where the German Olympic Committee was quartered.
The London Wall site had three marathon events (men's, women's, and paralympic marathons) all pass directly in front of the main entrance.
Commenting on the appointment of CK Group as its new cleaning contractors, the Museum of London's Head of Visitor Services Graham Stratfold says:
"CK Group succeeded in gaining the contract through the company's demonstrably clear understanding of the requirements of the Museum, not only to improve and enhance the visitor experience and ensure staff safety, but also, through preventive conservation, help prevent damage to museum collections."
With all staff being permanent, the company enjoys a very low turnover of only 2%. Training features heavily in the CK Group ethos, and not only are cleaning operatives fully trained in caring for all types of floor surface, glazed exhibits and washroom requirements, but as everyone deployed to the sites is likely to deal with members of the public, they are enhanced CRB checked, and possesses good communication skills. Cleaning tasks covered by BiCSc Level 1 qualifications include Floor Care (soft and hard), High and Low Level Cleaning, Glass Care, Furniture, Body spillage, Washrooms, Chemical Competence, Safe Care & Use of Machinery and Storage of Equipment.
All cleaning equipment used at the three sites is supplied new as CK Group are main dealers for Taski floor cleaning equipment, as well for Jonmaster microfibre cleaning trolleys, which the company was instrumental in designing. Use of the latest technology microfibre cleaning with water only, thereby reducing chemical usage, was a key factor in CK Group winning the contract, as was the in-house microfibre laundering service that the company also provides.
Additionally, the company's ISO 14001 status (one of the first in the cleaning industry to achieve this environmental management standard) and use of the Cleaning, Catering and Waste (CCW) facilities monitoring system were also important factors in the winning of the Museum of London contract.
CCW is designed to streamline the monitoring process whilst allowing a more efficient means of sharing information, and was developed from the C4C system originally put in place for the Department of Health. CK Group with its many years experience in healthcare deep cleaning is fully conversant with CCW as a valuable facilities management tool, both within and without the NHS.
The Museum's Graham Stratfold adds:
"CK Group has been like a breath of fresh air at Museum of London.
"The personnel we saw at the presentation are the people that we see now, and the value of a non-working supervisor who is free to oversee any and every aspect of the services that the company provides is proving to be immeasurable.
"Standards have improved, and we note that training provided by CK Group is ongoing and fully accredited. Since the changeover we have had very positive feedback from visitors and Museum staff alike."
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15th November 2012