Cleanzine: your weekly cleaning and hygiene industry newsletter 18th April 2024 Issue no. 1110

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Understanding the recovery process will help reduce stress for flood victims

Many flood victims faced with the trauma of recovering their lives and their property will be dealing with an entirely new experience after the storms we've experienced throughout the UK over the past couple of weeks. The British Damage Management Association helps ease the way by providing free information and literature to support victims through this process.

"The whole process of dealing with the aftermath of flooding, coming on top of the shock of the incident itself, is very daunting and most people have little idea what to expect," says the Association.

"In addition to information provided by insurers and loss adjusters, a series of free support leaflets for flood victims, which address many of the questions flood victims will face, can be downloaded or ordered in bulk from the BDMA website."

The leaflets cover self help information, understanding basic recovery procedures and a means of recording recovery activity and work carried out. Where flood victims are responsible for making some of the arrangements themselves, the information also helps them avoid being pressured by rogue contractors, as it enables them to ask pertinent questions before making any commitment.

Many local authorities, emergency responders, insurer personnel and damage management contractors, as well as local branches of the Environment Agency, the Red Cross and Citizens Advice Bureau, hold and distribute stocks of these leaflets and find them invaluable in reassuring and supporting victims of flooding.

Some of the stress caused by a lack of tangible information can be greatly reduced by understanding what the recovery and restoration phase entails, what procedures may have to be adopted, the reasons why certain actions need to be taken and how it may affect their day to day lives over the coming weeks or months. The support leaflets available from the BDMA help to give flood victims a degree of confidence during this period of uncertainty and disruption.

The BDMA is the certifying body for recovery and restoration practitioners and is identified as a source of information by the Environment Agency.
The BDMA works in partnership with the Association of British Insurers, the Chartered Institute of Loss Adjusters, ClimateWise, and the Environment Agency in response to major weather incidents affecting property.

T: 0208 465 5659
W: www.bdma.org.uk

19th December 2013