Cleanzine: your weekly cleaning and hygiene industry newsletter 18th April 2024 Issue no. 1110
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A major coup for the NCCA
The National Carpet Cleaners Association has achieved scheme operator status for TrustMark, the Government-endorsed quality mark for expert tradesmen, which means their NCCA members can now apply for TrustMark status so they can be found by businesses and homeowners using the TrustMark postcode search facility.
TrustMark users can be confident that the cleaning care and management of their premises and homes will be carried out by high quality professionals working to government endorsed standards.
The TrustMark service across all of its trades has an average of over 600,000 tradesmen's details displayed each month.
All NCCA members who join TrustMark will now carry the TrustMark quality mark to give additional protection and reassurance to their customers, as well as complying with high standards of workmanship and trading practices.
Founded in 1968, the NCCA is the UK trade association for professionals handling the cleaning, restoration, repair and protection of carpets and soft furnishings, with the more recent addition of hard floor coverings. The Association comprises a steadily increasing number of member companies based throughout the UK, many offering additional services such as curtain-cleaning, remedial work on carpet fittings, stain-resisting treatments, and restoration work after flood or fire. It is widely recognised as the authoritative source of information and advice on all aspects of the industry.
"We welcome the opportunity to work with TrustMark and are delighted to have achieved scheme operator status," says Paul Pearce, Chief Executive of the NCCA. This is effectively the best recognition we can get from Government for our industry - the 'Gas Safe' standard for carpet and upholstery cleaners. It is a positive step forward for the NCCA as we are now in a position to offer our members the opportunity to generate more business from homeowners who care about quality.
"Our aim is to ensure that the public recognise the NCCA as meeting the highest standards within the cleaning industry, and by being TrustMark approved, we will be able to deliver a competitive advantage for our members. Together we can promote best practice in all aspects of running a cleaning business."
The TrustMark scheme operator license was recently awarded to the NCCA following a thorough assessment of all its processes for vetting and inspecting contractors as well as its customer service policies, compliance audits, quality management and complaint handling procedures. TrustMark now has 29 scheme operators with over 14,500 inspected and registered firms across the UK for all the key trades that work inside and outside any building.
www.trustmark.org.uk / www.ncca.co.uk
29th May 2014